Privacy Policy

1. Who We Are

AJC Electrical Appliances Ltd is a company registered in Northern Ireland.

We act as the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

A. Information You Provide

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely through Shopify or third-party payment gateways)
• Any additional information provided when contacting us or signing up for newsletters

B. Automatically Collected Information

When you visit our site, Shopify automatically collects certain information, including:

• Device information (e.g. IP address, web browser, time zone)
• Cookies and tracking data (see section 8)
• Pages or products viewed
• How you interact with our site

3. How We Use Your Information

We use your personal data to:

• Process and deliver your orders
• Provide customer support and respond to enquiries
• Send order updates and delivery information
• Manage returns, refunds and warranties
• Improve our products, services, and website
• Send marketing emails (only if you have opted in)
• Comply with legal obligations

4. Sharing Your Information

We share your data only when necessary and with trusted partners:

• Shopify – for website hosting, payment processing, and order management
• Payment providers – such as Shopify Payments, PayPal, or Klarna
• Delivery couriers – to fulfil your order
• Analytics providers – such as Google Analytics (for site performance and improvement)

All partners comply with GDPR and process your information securely.

5. Marketing Communications

If you have opted in, we may send you emails about new products, special offers, or updates.

You can unsubscribe at any time by:

• Clicking “Unsubscribe” at the bottom of our emails, or
• Contacting us at info@ajcelectrical.com

We will never sell or rent your information to third parties for marketing.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including:

• Orders and invoices: 7 years (for accounting and legal purposes)
• Marketing data: until you unsubscribe

After these periods, data will be securely deleted or anonymised.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“Right to be Forgotten”)
• Object to processing for marketing
• Request data portability

To exercise these rights, contact us at info@ajcelectrical.com.
We aim to respond within 30 days.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

• Keep your shopping cart updated
• Remember your preferences
• Analyse website traffic

You can manage or disable cookies in your browser settings, but some parts of the site may not function correctly.

For more details, view our Cookie Policy.

9. Security

We use secure server technology (SSL) and Shopify’s encrypted infrastructure to protect your personal information. Payment information is processed by trusted third-party gateways and is never stored on our servers.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., manufacturer sites or social media). We are not responsible for their privacy practices, so please review their policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or legal requirements. The updated version will always be available on this page with a revised “Last updated” date.

12. Contact Us